Building better collections processes, with Dylan Jones (IE Hub)
Level with me, how often do you really go to the dentist? Is it every 6 months like they tell you to?
Look, I’m not here to judge you, I’ve certainly missed my share of recommended appointments, and it’s not because I don’t believe there’s a benefit to doing so, it’s just that avoiding unpleasant tasks is always an attractive option when the alternative is doing an unpleasant task.
The same bad habit can be seen at play in collections where consumers, fearing an angry phone call, delay making contact, sometimes until it is too late. This is where IE Hub comes into the picture. IE Hub is a UK-based fintech that simplifies the creation of consumer income and expenditure reports - the “I” and the “E” of the name. These reports provide data that guides the entire collections process, and are entirely necessary, but in their current form they can take hours to complete, hours that may have to be repeated over and over as each lender follows their own parallel collections path.
And that’s more than just a discomfort or an inconvenience - though the impact of that on consumer mental health is enough of a reason. Uncomfortable and inconvenienced consumers tend to rush through the process and the accuracy of responses can fall as a result. IE Hub wants to address this by streamlining the first I&E creation and then by making it sharable, so that it can also be the only I&E - and in this episode of HTLMTS, I speak Dylan Jones, CEO of IE Hub to find out ‘how’ and ‘why’.